STANDARD TERMS AND CONDITIONS OF SALE
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- The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
- Our invoices are payable within 21 working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, demoblc-evangdi reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. demoblc-evangdi will be authorized to suspend any provision of services without prior warning in the event of late payment.
- If a payment is still outstanding more than sixty (60) days after the due payment date, demoblc-evangdi reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
- Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can demoblc-evangdi become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to demoblc-evangdi in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
- demoblc-evangdi undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. demoblc-evangdi cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
- In order for it to be admissible, demoblc-evangdi must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
- All our contractual relations will be governed exclusively by Bulgaria law.
TERMS AND CONDITIONS
MOYAT Houseware
Last updated: [DD.MM.YYYY]
1. General Information
These Terms and Conditions govern the use of the website www.moyathouseware.com and the purchase of products offered through it.
The website is operated by:
EVAN GDI EOOD
Registered address: 34 Ezeroto St., Pravets, Bulgaria
UIC: [UIC number]
VAT number: [if applicable]
Email: info@moyathouseware.com
The competent supervisory authority is the Commission for Consumer Protection (КЗП),
website: https://www.kzp.bg
By using this website and placing an order, you agree to these Terms and Conditions.
2. Scope
These Terms and Conditions apply exclusively to business-to-consumer (B2C) sales.
They apply to all orders placed by consumers through the website.
Business-to-business transactions are governed by separate agreements and are not covered by these Terms.
3. Products
MOYAT offers household food storage containers and lunchboxes intended for everyday domestic use.
Product descriptions, images, and specifications are provided for informational purposes. Minor variations in color, shape, or appearance may occur due to manufacturing processes or display settings.
All products comply with applicable Bulgarian and European Union regulations, including rules on food-contact materials where applicable.
4. Prices
All prices displayed on the website are in EUR and include Value Added Tax (VAT), unless explicitly stated otherwise.
Delivery costs are not included in the product price and are displayed separately during the checkout process before order confirmation.
MOYAT reserves the right to change prices at any time. Price changes do not affect orders that have already been confirmed.
5. Orders and Contract Conclusion
A purchase contract is concluded when:
The consumer places an order through the website, and
The consumer receives an order confirmation by email.
MOYAT reserves the right to refuse or cancel orders in cases of:
Incorrect pricing or product information
Stock unavailability
Suspected fraud or misuse of the website
6. Payment
Payment must be completed before the order is dispatched.
The available payment methods are displayed during the checkout process. MOYAT does not store payment card data.
7. Delivery
Delivery is currently available only within the territory of the Republic of Bulgaria.
Estimated delivery times are provided during checkout and are indicative. Delays caused by couriers, force majeure events, or circumstances beyond MOYAT’s control do not constitute a breach of contract.
The risk of loss or damage passes to the consumer upon receipt of the goods.
MOYAT reserves the right to expand delivery to other European Union countries in the future.
8. Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with the Bulgarian Consumer Protection Act and Directive 2011/83/EU, the consumer has the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days from the day on which the consumer, or a third party indicated by the consumer, acquires physical possession of the goods.
To exercise the right of withdrawal, the consumer must notify MOYAT by a clear statement sent to:
9. Conditions for Returns
Returned products must:
Be unused
Be in their original condition
Be returned in the original packaging, where possible
The consumer bears the direct cost of returning the goods, unless the return is due to a defective or non-conforming product.
10. Refunds
MOYAT will refund all payments received from the consumer, including standard delivery costs, within 14 days from the date on which the returned goods are received.
Refunds are made using the same payment method used for the original transaction, unless otherwise agreed.
MOYAT may withhold the refund until the goods have been received back or evidence of return has been provided.
11. Defective Goods and Legal Warranty
All products are covered by a 2-year legal warranty in accordance with Bulgarian and EU law.
In the event of lack of conformity, the consumer is entitled to:
Repair
Replacement
Price reduction
Contract termination and refund, where applicable
These rights exist independently of any commercial warranty.
12. Limitation of Liability
MOYAT shall not be liable for:
Indirect or consequential damages
Damage resulting from improper use of the products
Normal wear and tear
Nothing in these Terms limits or excludes the consumer’s statutory rights under Bulgarian or EU law.
13. Force Majeure
MOYAT shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, transport disruptions, or governmental actions.
14. Intellectual Property
All content on the website, including texts, images, graphics, logos, designs, and trademarks, is the property of MOYAT or its licensors and is protected by intellectual property laws.
Any unauthorized use is prohibited.
15. Personal Data
Personal data is processed in accordance with applicable data protection laws and MOYAT’s Privacy Policy, in compliance with the General Data Protection Regulation (GDPR).
16. Complaints and Online Dispute Resolution
Consumers may submit complaints to the Commission for Consumer Protection (КЗП) or use the European Union Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
17. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Republic of Bulgaria, in compliance with applicable European Union legislation.
Any disputes shall be subject to the jurisdiction of the competent Bulgarian courts.
18. Language
These Terms and Conditions are provided in English for convenience.
In the event of discrepancy, the Bulgarian language version shall prevail.