MOYAT TERMS AND CONDITIONS
CONSUMER AND BUSINESS SALES – B2C & B2B
Last updated: 13 September 2026
ENGLISH VERSION
1. Seller Information
These Terms and Conditions govern the use of www.moyathouseware.com and sales of products by:
EVAN GDI EOOD (Еван Джи Ди Ай ЕООД)
Trading brand: MOYAT
Registered address: 34 Ezeroto St., Pravets, Bulgaria
Registration No.: 203523221
VAT No.: BG203523221
Email: office@evan-gdi.com
EVAN GDI EOOD is referred to in these Terms as the “Seller”, “EVAN GDI”, “MOYAT”, “we”, “us” or “our”.
These Terms apply to both:
Consumers (B2C) – natural persons acting outside their trade, business, craft or professional activity; and
Business Customers (B2B) – legal entities, sole traders, professionals or other persons purchasing products in connection with commercial or professional activity.
Part A applies specifically to Consumers (B2C).
Part B applies specifically to Business Customers (B2B).
The General Provisions apply to both unless expressly stated otherwise.
Where mandatory law provides rights that cannot legally be excluded or restricted, such mandatory rights prevail over these Terms.
GENERAL PROVISIONS
2. Products
MOYAT offers household products including food storage containers, lunchboxes and related products.
Product descriptions, dimensions, capacities, materials, colours, photographs and specifications are provided to help customers identify and select products.
Minor variations may occur as a result of:
normal manufacturing tolerances;
differences between production batches;
raw-material characteristics;
photography; or
screen and display settings.
Such minor variations are not considered defects where they do not materially affect the agreed characteristics, safety or normal intended use of the product.
Products must be used, cleaned and stored in accordance with the instructions, warnings and limitations supplied with the product, shown on its packaging or published on the relevant product page.
3. Product Care and Normal Wear
Normal wear and tear resulting from ordinary use does not by itself constitute a product defect.
Plastic household products may naturally develop cosmetic signs of use over time.
Certain foods, spices, sauces, tomatoes, strongly coloured ingredients, oils and fats may cause staining, discolouration or changes in appearance.
Such cosmetic changes do not necessarily affect the safety or functionality of the product and do not by themselves constitute a defect or lack of conformity.
Damage caused by improper use, use outside the stated temperature or operating limits, sharp objects, overheating, incorrect cleaning, failure to follow instructions or other misuse is not considered a manufacturing defect.
Nothing in this section limits mandatory rights that apply under applicable law.
4. Intellectual Property
The MOYAT name, trademarks, logos, product designs, packaging designs, photographs, graphics, text, catalogues and other protected materials remain the intellectual property of EVAN GDI EOOD or the relevant rights holder.
No intellectual-property rights are transferred to a customer merely through the purchase of products.
Unauthorised reproduction, distribution or commercial use of protected materials is prohibited.
5. Personal Data
Personal data is processed in accordance with applicable data-protection legislation, including Regulation (EU) 2016/679 (GDPR), and the Privacy Policy published on the MOYAT website.
6. Force Majeure
The Seller is not responsible for delay or failure caused by circumstances beyond its reasonable control, including, where applicable:
natural disasters;
war or civil disturbances;
government restrictions;
strikes;
serious transportation disruptions;
energy shortages;
infrastructure failures;
epidemics;
major equipment failures;
material shortages; or
other comparable events.
The Seller will use reasonable efforts to minimise the effect of such circumstances.
Mandatory legal rights remain unaffected.
PART A – CONSUMER SALES (B2C)
The following provisions apply when the customer is a Consumer.
7. Prices for Consumers
Prices displayed to Consumers on the MOYAT website include applicable VAT unless expressly stated otherwise.
Delivery charges, where applicable, are displayed separately before the Consumer completes the order.
The price applicable to an order is the price confirmed when the order is placed.
MOYAT may change prices and promotions at any time. Such changes do not affect orders already accepted.
If an obvious technical or pricing error occurs, MOYAT may contact the Consumer to correct the error or cancel the affected order and refund any amount already paid.
8. Consumer Orders and Conclusion of Contract
The Consumer selects the desired products and submits an order through the website.
Before submitting the order, the Consumer has the opportunity to review and correct the information entered.
A sales contract is concluded when MOYAT confirms acceptance of the order.
An automatically generated acknowledgement of receipt does not prevent MOYAT from subsequently contacting the Consumer where there is:
an obvious pricing or technical error;
unavailable stock;
suspected fraud or misuse; or
another legitimate reason why the order cannot be fulfilled.
If MOYAT cannot fulfil an accepted order after payment has been received, the Consumer will be informed and the relevant amount will be refunded without undue delay.
9. Consumer Payment
Available payment methods are displayed during checkout and may include:
online payment by card;
cash on delivery; and
other payment methods offered by MOYAT.
Where card payment is selected, the payment is processed through the relevant payment service provider.
Where cash on delivery is selected, payment is made upon delivery according to the applicable courier procedure.
MOYAT does not store complete payment-card details where payment processing is performed by an external payment provider.
10. Consumer Delivery
Available delivery methods, charges and estimated delivery times are displayed during checkout.
Unless another period has been agreed, delivery will take place within the period required by applicable consumer law.
Delivery times shown on the website are estimates unless expressly stated to be guaranteed.
The Consumer is responsible for providing correct delivery and contact information.
Risk of loss or damage normally passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, physically receives the goods, subject to applicable law.
11. Inspection on Delivery
Consumers are encouraged to inspect shipments upon receipt.
If the package is visibly damaged, incomplete or appears to have been damaged during transport, the Consumer should, where reasonably possible:
notify the courier;
record the damage on the transport or delivery document; and
contact MOYAT as soon as possible.
Failure to perform these steps does not remove mandatory statutory rights relating to defective or non-conforming goods.
12. Consumer Right of Withdrawal – 14 Days
A Consumer purchasing products online generally has the right to withdraw from the sales contract without giving a reason.
The withdrawal period is 14 days from the day on which the Consumer, or a third party designated by the Consumer other than the carrier, receives the goods.
Where an order contains several goods delivered separately, the applicable period begins from receipt of the final item where required by law.
To exercise the right of withdrawal, the Consumer must inform MOYAT of the decision to withdraw before expiry of the withdrawal period.
Notification may be sent to:
The Consumer may use the model withdrawal form included at the end of these Terms but is not required to do so.
13. Returning Goods After Withdrawal
After notifying MOYAT of the withdrawal, the Consumer must return the goods without undue delay and no later than 14 days from communicating the withdrawal.
Unless MOYAT agrees otherwise, the Consumer bears the direct cost of returning goods following a change-of-mind withdrawal.
Returns may be sent to:
EVAN GDI EOOD / MOYAT
34 Ezeroto St.
Pravets, Bulgaria
or another return address communicated by MOYAT.
The goods should be appropriately packaged to prevent damage during transport.
The original packaging should preferably be returned where reasonably possible. However, opening or absence of the original packaging does not by itself remove a statutory right of withdrawal.
14. Condition of Goods Returned by Consumers
The Consumer may inspect and handle the goods only to the extent necessary to establish their nature, characteristics and functioning in a manner comparable to inspection in a physical shop.
The Consumer may be responsible for diminished value resulting from handling beyond what is necessary for such inspection.
MOYAT may deduct the legally permitted amount corresponding to that diminished value from the refund.
Statutory exceptions to the right of withdrawal apply where the conditions established by law are met.
15. Consumer Refunds
Following a valid withdrawal, MOYAT will reimburse the payments received for the relevant purchase, including the cost of the least expensive standard delivery option offered by MOYAT where required by law.
Additional delivery costs resulting from the Consumer choosing a more expensive delivery option are not required to be reimbursed.
The refund will be made without undue delay and no later than 14 days after MOYAT is informed of the withdrawal.
For sales of goods, MOYAT may withhold the refund until:
the goods have been received back; or
the Consumer supplies evidence that the goods have been sent back,
whichever occurs first.
Refunds are normally made using the same payment method used for the original transaction unless another method is agreed.
For cash-on-delivery orders, MOYAT may request appropriate bank-payment details in order to process the refund.
16. Legal Conformity Rights and Defective Goods
Consumers benefit from all mandatory statutory rights relating to goods that do not conform to the sales contract.
Under applicable EU consumer rules, Consumers have a minimum two-year legal guarantee for conformity, calculated from receipt of the goods.
Where goods are defective or do not conform to the contract, the Consumer may be entitled, subject to applicable law and the circumstances, to:
repair;
replacement;
proportional price reduction; or
termination of the contract and reimbursement.
The applicable conditions and order of remedies are determined by mandatory law.
A valid conformity remedy must be provided without charge to the Consumer where required by law.
These statutory rights are separate from any voluntary commercial warranty.
17. Consumer Complaints and Claims
Consumers may submit questions, complaints and product claims to:
For efficient processing, the Consumer should preferably provide:
name and contact information;
order number;
relevant product;
description of the issue;
affected quantity, where relevant; and
photographs or other supporting information where appropriate.
MOYAT will process valid claims in accordance with applicable legal requirements.
18. Consumer Liability Provisions
Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted.
To the extent permitted by law, MOYAT is not responsible for damage resulting solely from:
improper use;
use contrary to supplied instructions;
unauthorised modification;
improper cleaning or storage;
use outside stated product limits; or
normal wear and tear.
This provision does not restrict mandatory rights relating to consumer protection, product liability, defective products, personal injury or other rights that cannot legally be waived.
19. Consumer Complaints and Alternative Dispute Resolution
Consumers are encouraged to contact MOYAT directly first so that the matter can be reviewed.
Consumers may also contact:
Commission for Consumer Protection (КЗП)
1 Vrabcha Street
1000 Sofia
Bulgaria
Website: www.kzp.bg
Consumers may also have access to the competent Bulgarian alternative consumer dispute-resolution bodies according to applicable law.
The former European Union Online Dispute Resolution (ODR) platform has been discontinued and is therefore not presented as an available dispute-resolution channel.
20. Consumer Applicable Law and Jurisdiction
Consumer transactions are governed by Bulgarian law and applicable European Union law.
Nothing in these Terms deprives Consumers of mandatory protection available to them under applicable law.
Disputes involving Consumers will be submitted to the court or competent authority having jurisdiction under applicable law.
PART B – BUSINESS SALES (B2B)
The following provisions apply where products are purchased in connection with a trade, business or professional activity.
They apply to B2B:
quotations;
pro forma invoices;
sales orders;
order confirmations;
invoices;
deliveries; and
other commercial sales documents issued by EVAN GDI EOOD,
unless expressly agreed otherwise in writing.
21. Acceptance of B2B Terms
By accepting a quotation, submitting an order, approving a sales order, making payment, accepting delivery or otherwise proceeding with a transaction after these Terms have been made available, the Business Customer accepts these B2B Terms to the extent permitted by applicable law.
The Business Customer's own purchasing or standard terms do not apply unless expressly accepted in writing by EVAN GDI EOOD.
22. Priority of B2B Documents
If there is any inconsistency between documents, the following order of priority applies:
an individually negotiated written agreement signed or expressly accepted by both parties;
an accepted quotation or order confirmation;
specific terms stated in the relevant sales order, pro forma invoice or invoice;
these Terms and Conditions.
Therefore, specific prices, quantities, payment terms, delivery terms, discounts and other commercial conditions stated in the relevant transaction document prevail over these general B2B provisions.
23. B2B Quotations
Quotations are valid for the period stated in the quotation.
If no validity period is stated, the Seller may withdraw or amend the quotation before it is accepted.
A quotation does not reserve stock or manufacturing capacity unless expressly confirmed by the Seller.
Technical, clerical or typographical errors may be corrected before final order confirmation.
24. B2B Orders and Contract Formation
An order submitted by the Buyer constitutes an offer to purchase.
A binding sales contract is formed when the Seller:
expressly accepts the order;
issues an order confirmation;
accepts an electronically approved quotation; or
begins performance under circumstances clearly demonstrating acceptance.
A pro forma invoice may be issued for payment purposes and does not by itself amend the commercial terms already agreed.
The Buyer is responsible for checking:
products;
SKU numbers;
quantities;
colours;
specifications;
prices;
delivery information; and
other order details
before confirming the transaction.
25. B2B Prices and VAT
Unless expressly stated otherwise, B2B prices are exclusive of VAT.
Applicable VAT will be added where required by law.
Unless expressly included, prices do not include:
transport;
customs duties;
import taxes;
unloading;
insurance; or
other external charges.
Prices apply only to the quantities and conditions stated in the relevant quotation or order.
Price changes do not affect already confirmed orders unless the parties agree otherwise.
26. B2B Payment Terms
Payment terms are those specified in the relevant:
quotation;
sales order;
order confirmation;
pro forma invoice; or
invoice.
Payment arrangements may include:
full advance payment;
deposit and balance before dispatch;
deposit and deferred balance;
payment following delivery;
payment within a specified number of days; or
another expressly agreed arrangement.
Where different payment terms appear in different documents, the priority rules in Section 22 apply.
Payment is considered completed when cleared funds are received by the Seller.
The Buyer bears its own banking charges and intermediary bank fees attributable to its payment unless otherwise agreed.
The Buyer may not unilaterally deduct, withhold or set off amounts except where legally entitled to do so or expressly agreed in writing by the Seller.
27. Late B2B Payments
If payment is not received by the agreed due date, the Seller may, to the extent permitted by law:
charge statutory default interest applicable to commercial transactions;
recover applicable legally permitted collection costs;
suspend manufacture;
suspend dispatch;
suspend subsequent deliveries;
refuse new orders;
require advance payment for future transactions; or
terminate outstanding unperformed obligations where legally permitted.
These remedies may be used without prejudice to other rights available to the Seller.
28. Retention of Title
To the extent permitted by applicable law, ownership of goods remains with the Seller until full payment has been received for the relevant goods.
Until ownership passes, the Buyer must take reasonable care of the goods.
Transfer of ownership and transfer of risk may take place at different times.
29. B2B Product Specifications
Products will materially correspond to the specification agreed for the relevant order.
Reasonable variations that do not materially affect:
function;
safety;
regulatory compliance;
agreed characteristics; or
normal commercial usability
may occur as part of the normal manufacturing process.
Reasonable colour variations between different production batches may occur.
Dimensions, capacities and weights may be subject to normal manufacturing tolerances unless a specific tolerance is expressly agreed.
Where a specific product specification has been agreed for an order, that specification prevails over general catalogues, marketing material or website descriptions.
30. B2B Packaging
Products will be supplied using the packaging agreed in the relevant transaction.
Where no specific packaging has been agreed, the Seller may use its standard commercial packaging.
The Buyer must not remove, obscure or alter mandatory:
product identification;
traceability information;
safety warnings;
instructions; or
legally required labelling
when reselling the products.
31. B2B Delivery
The agreed delivery terms are those stated in the quotation, order confirmation or other applicable transaction document.
Delivery dates are estimates unless expressly agreed as fixed and binding.
The Seller will use commercially reasonable efforts to meet agreed delivery schedules.
Where transport is arranged by the Seller at the Buyer's request, the applicable allocation of transport cost and risk remains subject to the agreed delivery conditions.
Partial deliveries may be made where commercially reasonable unless expressly agreed otherwise.
32. B2B Transfer of Risk
Risk passes in accordance with the delivery condition or Incoterm expressly agreed for the relevant order.
Where no specific Incoterm has been agreed, the applicable transfer of risk will be determined by the agreed delivery arrangement and applicable law.
Where the Buyer bears transportation risk, the Buyer is responsible for arranging appropriate transport insurance if desired.
33. B2B Delivery Delays
The Seller will notify the Buyer of material expected delays where reasonably practicable.
Unless a fixed delivery deadline has expressly been agreed, a reasonable delay does not automatically entitle the Buyer to cancel the entire order or claim indirect or consequential losses.
Where a material delay occurs, the parties should attempt in good faith to agree an appropriate revised delivery schedule.
34. B2B Inspection of Goods
The Buyer must inspect the goods without undue delay following delivery.
Visible:
transportation damage;
quantity discrepancies;
incorrect products; or
obvious defects
should be recorded on the transport document where reasonably possible and reported promptly to the Seller.
For efficient handling, visible issues should normally be reported within 3 business days after delivery.
Hidden defects should be reported promptly after discovery.
A claim should preferably contain:
invoice or order number;
SKU/product;
affected quantity;
description of the issue;
batch or traceability information, where available; and
photographs or other supporting evidence.
Nothing in this section excludes rights that cannot legally be excluded.
35. Defective or Non-Conforming B2B Goods
Where goods materially fail to comply with an agreed specification or applicable legal requirement for reasons attributable to the Seller, an appropriate remedy will be provided in accordance with applicable law and the circumstances.
Subject to mandatory law, the Seller may choose to:
replace affected goods;
repair them where appropriate;
issue a credit note;
refund the price attributable to the affected goods; or
agree another commercially reasonable remedy.
Before goods are disposed of, altered or returned, the Buyer should provide the Seller with reasonable opportunity to inspect or investigate the issue, unless immediate action is reasonably required for safety or legal reasons.
36. B2B Returns
Business Customers do not have the Consumer 14-day change-of-mind withdrawal right.
Non-defective B2B goods may be returned only with the Seller's prior written approval.
Any approved return must follow the Seller's return instructions.
This does not affect valid rights concerning defective or non-conforming products.
37. Cancellation or Amendment of B2B Orders
After an order has been accepted, the Buyer may not cancel or materially amend it without the Seller's written agreement.
Where cancellation or amendment is accepted, the Buyer may be required to reimburse reasonable costs already incurred, including:
materials;
packaging;
manufacturing costs;
customised components;
committed transportation; and
other non-recoverable costs.
Customised, private-label or specifically manufactured goods may not be cancelled after production or procurement has commenced unless expressly agreed by the Seller.
38. B2B Product Safety and Resale
The Buyer must store, transport, market and resell the products in accordance with applicable law and supplied product instructions.
The Buyer must not:
remove mandatory safety information;
remove traceability information;
modify products in a manner affecting safety or compliance;
make false or unsupported product claims; or
market products in a misleading manner.
Where products are subsequently sold to Consumers, mandatory product instructions, warnings and information must be passed on as required by applicable law.
39. Regulatory Responsibilities
The Seller is responsible for legal obligations imposed on it in its role as manufacturer, seller or other relevant economic operator.
The Buyer is responsible for obligations arising specifically from its own:
resale activity;
advertising;
distribution;
storage;
chosen sales channels; and
target markets,
unless otherwise agreed.
Where the Buyer intends to distribute products into another country or market with additional market-specific legal requirements, the Buyer should inform the Seller in advance where those requirements may affect the products, packaging or labelling.
Nothing in this section transfers an obligation that cannot legally be transferred.
40. MOYAT Brand Use by Business Customers
A Business Customer purchasing genuine MOYAT products for resale may use:
the MOYAT name;
approved product photographs;
product descriptions; and
marketing materials supplied by the Seller
for the legitimate advertising and resale of genuine MOYAT products.
The Buyer may not:
register MOYAT or confusingly similar trademarks or trade names;
claim ownership of the MOYAT brand;
materially alter MOYAT branding in a misleading manner; or
use MOYAT intellectual property for unrelated products.
Any recommended retail price provided by the Seller is non-binding.
The Buyer remains independently responsible for determining its resale price in compliance with applicable competition law.
41. Limitation of B2B Liability
Nothing in these Terms limits liability that cannot legally be limited, including mandatory liability arising from fraud, intentional misconduct, product liability, personal injury or other liability that applicable law prohibits the parties from excluding.
Subject to mandatory law, the Seller is not liable for:
loss of profit;
loss of revenue;
loss of business opportunity;
loss of goodwill;
indirect losses;
consequential losses; or
damage resulting from improper storage, transportation, handling, modification or use by the Buyer or third parties.
To the extent permitted by law, the Seller's aggregate contractual liability relating to a particular order will not exceed the net amount paid or payable to the Seller for the goods giving rise to the claim.
42. Confidentiality
Non-public commercial or technical information clearly identified as confidential must not be disclosed to third parties except:
where necessary to perform the transaction;
to professional advisers subject to confidentiality duties;
where the information is already lawfully public; or
where disclosure is required by law.
43. Suspension and Termination of B2B Transactions
The Seller may suspend performance or terminate outstanding obligations, to the extent permitted by law, where the Buyer:
materially fails to pay overdue amounts;
becomes insolvent or enters liquidation or similar proceedings;
materially breaches its obligations and fails to remedy the breach where remediation is possible;
presents a serious fraud or compliance risk; or
presents a material credit risk affecting continued supply.
Termination does not affect rights and obligations that arose before termination.
44. B2B Applicable Law
B2B transactions and these Terms are governed by the laws of the Republic of Bulgaria, to the extent legally permissible.
Unless expressly agreed otherwise in writing, the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
45. B2B Jurisdiction
Unless expressly agreed otherwise in writing, disputes arising from B2B transactions are subject to the jurisdiction of the competent courts of the Republic of Bulgaria, subject to mandatory rules of jurisdiction.
Where reasonably practical, the parties should first attempt to resolve commercial disputes through good-faith negotiation.
FINAL PROVISIONS
46. Amendments to These Terms
MOYAT may amend these Terms from time to time.
For Consumer transactions, the version applicable is the version in force when the relevant order is placed.
For B2B transactions, the applicable version is the version provided or made available in connection with the relevant transaction unless otherwise agreed.
Changes do not retrospectively alter already concluded contracts unless legally permitted and agreed where necessary.
47. Severability
If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions continue to apply to the maximum extent permitted by law.
48. Language
These Terms are available in English and Bulgarian.
In case of discrepancy between the two versions, the Bulgarian version shall prevail, unless mandatory law or a specific written agreement requires otherwise.
MODEL CONSUMER WITHDRAWAL FORM
Complete and send this form only if you wish to withdraw from a Consumer purchase.
To:
EVAN GDI EOOD / MOYAT
34 Ezeroto St.
Pravets, Bulgaria
Email: office@evan-gdi.com
I/We hereby give notice that I/We withdraw from my/our contract for the purchase of the following goods:
Goods: ______________________________
Order number: _______________________
Ordered on: _________________________
Received on: ________________________
Consumer name: _____________________
Consumer address: ___________________
Email / telephone: ___________________
Date: _______________________________
Signature: __________________________
(only where this form is submitted on paper)